9. 如果不小心被燙傷了，最好的處理方法是: (A) 儘快沖冷水 (B) 用醬油塗抹 (C) 馬上用乾淨的布壓住，以免起水泡 (D) 馬上塗抹綠油精

16. 一般而言，以下不同型態的旅館，其房價由高到低的排序應為: (A) luxury hotels > first-class hotels > all-suite hotels > economy hotels (B) first-class hotels > luxury hotels > all-suite hotels > economy hotels (C) all-suite hotels > first-class hotels > luxury hotels > economy hotels (D) first-class hotels > all-suite hotels > luxury hotels > economy hotels