4. According to the communication process, which of the following statements are incorrect? Select all the incorrect statements. (A) Effective communication involves both the sender encoding the message and the receiver decoding it correctly. (B) Feedback from the receiver is essential for ensuring the message has been understood and interpreted accurately. (C) Communication is only effective if both the sender and receiver use the same language. (D) The context of the communication influences how the message is both interpreted and delivered. (E) Verbal messages need to be decoded, while non-verbal cues are automatically understood.

3. Modern organizations face the challenge of navigating complex external environments. Some argue that organizations not only strategically adapt to these changes, but also endeavor to influence and control them. Select all the correct statements about businesses and their external environment. (A) When demand decreases, companies often cut back on production and laying off employees. (B) Corporate social responsibility initiatives are measures aimed at shaping and influencing social trends. (C) Actively controlling government regulations is unethical and illegal. (D) Directly controlling customer preferences is unethical and manipulativ(E) (E) Companies can passively respond to natural disasters by relocating operations to areas less prone to such events. f. While companies can implement strategies to mitigate geopolitical risks, complete insulation is often unrealistic and impractical. 試題隨卷繳交接下頁 3 國立臺北大學 114 學年度碩士班一般入學考試試題系(所)組別：企業管理學系乙組科目：管理學第3頁共4頁 ☐可 ☑不可使用計算機

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