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54

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56. According to this article, what concerns customers most when they send their packages? (A) How much the delivery of their packages costs. (B) Who FedEx’s other competitors are. (C) How skillful the FedEx staff are in using computers. (D) Where in the delivery process their package is.

57. How did FedEx automate the way business information was processed and transmitted to the centralized FedEx database? (A) It demanded all customers have computers. (B) It demanded customers dial a toll-free number. (C) It placed all the related information on a hand-held computer. (D) It demanded all truck drivers turn on a dashboard radio device when driving.

58. In the first stage, how could customers access the information to learn where their packages were in transit? (A) By checking the BBS. (B) By calling a toll-free number to the customer service department. (C) By playing with a keyboard. 6 (D) By traveling to Memphis.

59. Which is NOT an advantage of FedEx’s second move, which made its package delivery database available on the Web to its customers? (A) It increased demands on the customer service department. (B) It increased business by 15%. (C) It reduced the cost of customer service. (D) It enhanced the company’s image and reduced the threat from competitors.

60. Which of the following statements expresses the main idea of the passage? (A)Immigrants have been very difficult for school administrators to communicate with. (B)The financial difficulties of New York City have caused the school to be more crowded. (C)The increase in immigrants has created overcrowding and different approaches for the New York City schools. (D)Sometimes there is more than one class meeting in the same room, including rooms as small as closets.

61. In the second paragraph, “communal approach” refers to _______. (A) creating an international community in the classroom. (B) teachers’ working together in the same classroom. (C) encouraging students from different countries to communicate together. (D) communicating with the parents of students whose languages are not well

62. Students in this school can __________. (A) learn about the variety of holidays (B) appreciate the meaning of Thanksgiving (C) say many Chinese words (D) not play basketball well

63. According to the passage, _______________. (A) 112 countries are represented at the school 7 (B) immigration has decreased rapidly since 1983 (C) the subway line brings only international students to the school (D) the area where the school is located is one of the most diverse in New York

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