32. ( ) How did the planner most likely go missing? (A) Marcus left it in the taxi. (B) Someone else grabbed it by mistake. (C) He left it at the restaurant. (D) Lisa took it from him.

35. ( ) What significant opportunity for the company does Ms. Theodore mention? (A) The opportunity to lower costs (B) The opportunity to improve their products (C) The opportunity to expand (D) The opportunity to better train employees 6 The next five questions refer to the following survey and report.